Effective outsourcing of customer service in Quebec with our remote BPO company
IN-NOVA is a remote BPO company specializing in customer service outsourcing for SMEs in Quebec. We offer customized solutions, including call management, email processing and real-time assistance, so you can focus on your core business. With our remote BPO company, benefit from a reliable and bilingual service, perfectly integrated into your operations.
Une prise en charge complète de votre service après-vente
BPO specialist for the Canadian market, IN-INOVA offers outsourced customer service solutions to Quebec SMEs.
Our approach to outsourcing allows your organization to focus on its core business, while ensuring a structured, reliable and bilingual management of your daily interactions.
Follow-up calls:
Proactive follow-up, appointment confirmation, file updates.
Moderation and response on social media account/page:
Handling of private messages, comments and customer reviews with courtesy and discernment.
Chat support:
Real-time service, management of interactions on your web platforms.
Administrative support related to the customer relationship:
Simple reports, internal documentation, performance indicator monitoring.
Data entry and updating:
Management of your customer databases, integration into your CRM, rigorous ranking.
An outsourced call center tailored to your needs:
Our outsourcing call center in Quebec integrates with your operations to efficiently manage incoming/outgoing calls, emails and customer requests.
Our teams adapt to your schedules, your call volumes and your internal processes, which means ensuring continuity of service without burdening your structure.