Outsourced customer service for Quebec
At IN-NOVA, we offer outsourced customer service for SMEs in Quebec who wish to delegate tasks while optimizing their internal resources.
Thanks to our bilingual French-English teams, we support SMEs and organizations in the daily management of their customer interactions, in a structured and reliable way.
Telephone reception:
Taking incoming and outgoing calls, directing requests, personalized voicemail, or transferring to the right person.
Follow-up calls:
Proactive follow-up, appointment confirmation, file updates.
Email processing:
Sorting, response to current requests, neat writing and in line with your company tone.
Chat support:
Real-time service, management of interactions on your web platforms.
After-sales follow-up:
Reception and management of complaints, coordination of returns, support in exchanges or refunds.
Data entry and updating:
Management of your customer databases, integration into your CRM, rigorous ranking.
Moderation and response on social media account/page:
Handling of private messages, comments and customer reviews with courtesy and discernment.
Management of calendars and appointment scheduling:
Coordination with your internal teams, automated or manual reminders.
Preparation of surveys and telephone surveys:
Collection of information on customer satisfaction or on your products and services.
Administrative support related to the customer relationship:
Simple reports, internal documentation, performance indicator monitoring.
An outsourced call center tailored to your needs:
Our outsourcing call center in Quebec integrates with your operations to efficiently manage incoming/outgoing calls, emails and customer requests.
Our teams adapt to your schedules, your call volumes and your internal processes, which means ensuring continuity of service without burdening your structure.
According to your operational needs, we take care of:
Contractual resources for temporary replacements.
Customer service during the defined time slots.
Managing calls during public holidays.
Customer support during holidays and vacation periods.
The reception of calls in case of occasional unavailability of your teams.