CUSTOMER SERVICE

IN-NOVA offers a customer relationship outsourcing service to meet the needs of Quebec businesses. Our university-trained team has an international French-speaking and English-speaking (bilingual) accent, a strong grasp of digital tools, and a solid understanding of expected customer service standards.

We offer professional, structured support tailored to your internal processes.

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Our fields of intervention:

• Telephone reception: taking incoming calls, directing requests, personalized voice message, or transfer to the right person.

• Follow-up calls: proactive reminders, appointment confirmation, file updates.

• Email processing: sorting, responding to routine requests, careful writing in accordance with your corporate tone.

• Chat support: real-time service, managing interactions on your web platforms.

• After-sales follow-up: reception and management of complaints, coordination of returns, support in exchanges or refunds.

• Data entry and updating: management of your customer bases, integration into your CRM, rigorous classification.

• Moderation and response on social networks: handling private messages, comments and customer reviews with courtesy and discernment.

• Calendar management and appointment scheduling: coordination with your internal teams, automated or manual reminders.

• Preparation of surveys and telephone surveys: collection of information on customer satisfaction or on your products and services.

• Administrative support related to customer relations: simple reports, internal documentation, monitoring of performance indicators.