Customer service outsourcing solution for Quebec
BPO specialist for the Canadian market, IN-INOVA offers outsourced customer service solutions to Quebec SMEs.
Our approach to outsourcing allows your organization to focus on its core business, while ensuring a structured, reliable and bilingual management of your daily interactions.
Telephone reception:
Taking incoming and outgoing calls, directing requests, personalized voicemail, or transferring to the right person.
Email processing:
Sorting, response to current requests, neat writing and in line with your company tone.
Chat support:
Real-time service, management of interactions on your web platforms.
After-sales follow-up:
Reception and management of complaints, coordination of returns, support in exchanges or refunds.
Management of calendars and appointment scheduling:
Coordination with your internal teams, automated or manual reminders.
Follow-up calls:
Proactive follow-up, appointment confirmation, file updates.
Data entry and updating:
Management of your customer databases, integration into your CRM, rigorous ranking.
Preparation of surveys and telephone surveys:
Collection of information on customer satisfaction or on your products and services.
Moderation and response on social media account/page:
Handling of private messages, comments and customer reviews with courtesy and discernment.
Administrative support related to the customer relationship:
Simple reports, internal documentation, performance indicator monitoring.
An outsourced call center tailored to your needs:
Our outsourcing call center in Quebec integrates with your operations to efficiently manage incoming/outgoing calls, emails and customer requests.
Our teams adapt to your schedules, your call volumes and your internal processes, which means ensuring continuity of service without burdening your structure.
According to your operational needs, we take care of:
Contractual resources for temporary replacements.
Customer service during the defined time slots.
Managing calls during public holidays.
Customer support during holidays and vacation periods.
The reception of calls in case of occasional unavailability of your teams.