IN-NOVA: A team extension to accelerate the growth of your SME in Quebec
Benefit from a specialized team to support your daily operations: call center, customer service, digital marketing, AI annotation, IT support, medical administrative services, and much more.
IN-NOVA offers you:
CONTINUOUS COVERAGE
We provide you with agents available 24/7, 365 days a year to ensure the continuity of your operations.
BILL 25
IN-NOVA uses modern internal technology tools to ensure that our clients' strict compliance with Bill 25 on the Protection of Personal Information.
CUSTOMIZED FLEXIBILITY
Quickly and easily adjust your workforce according to seasonality with our remote team expansion solution.
SECURITY
We use ultra-secure platforms for the strict management of your passwords and the sharing of sensitive documentation requiring the highest levels of authentication.
Operate with complete confidence: IN-NOVA protects your data through a redundant infrastructure subject to two-factor authentication and continuous network monitoring.
Are you having trouble retaining employees in positions suitable for remote work? IN-NOVA is the solution.
The labor shortage in SMEs: how to fix it?
"53% of Canadian SMEs say the labor shortage is blocking their growth." As a result, they struggle to increase their sales and production and turn to wage wars to address the issue. However, even this option has its limits.
Today, to retain your top talent, a pay raise is no longer enough if the workload leads them to burnout. The real key to retention? Providing backup for your employees.
Despite the constraints and costs associated with local recruitment, many business leaders wonder if calling upon external teams wouldn't come at the expense of local employment.
With IN-NOVA, we talk about team extension, which allows you to overcome the labor shortage while preserving your key positions. This model allows you to quickly integrate competent remote professionals and adjust your workforce to help you with your daily operations.
By delegating the time-consuming tasks to us, you lighten your team's workload, prevent professional burnout, and increase their productivity. All the conditions are then met to optimize your teams' performance and take on more contracts stress-free.
IN-NOVA: solutions specially designed for your SME
In a competitive economic environment, resource optimization represents a true driver of growth. With IN-NOVA, discover strategic team extension solutions specially designed to propel Quebec SMEs. Unlock your company's full potential by providing it with the support of reinforcements made up of competent, responsive talents and trained according to the specifics of your market.
To lighten your operational loads and support your growth, benefit from our team extension solutions in:
How can a team extension help your business?
The job market in Quebec in 2026 is:
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Nearly 124,000 vacant positions (ISQ);
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A turnover rate of 24.4% (CRHA);
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An average 5-week wait and costs of $30,000 to $50,000 to replace a single employee.
To face this talent shortage and ensure the continuity of their operations, many SMEs choose to rely on external teams.
Adopting a team extension model then becomes a strategic asset that offers several decisive advantages:
STABILITY OF YOUR DEPARTMENTS
Recruiting and retaining employees is a constant challenge for SMEs in Quebec. With a team extension, you eliminate the endless turnover cycles.
You then benefit from stable, rigorously managed, and loyal collaborators. In addition to ensuring the continuity of daily your operations, you protect your local staff against professional burnout.
RESOURCE FLEXIBILITY
Team extension solutions offer SMEs the ability to integrate specialized skills and additional resources that align with your budget.
With this reinforcement, your internal teams gain peace of mind: you can more easily cover extended hours and ensure operational continuity. Even during peak periods, your company can handle activity spikes in activity while maintaining high-quality customer service.
ENHANCED CONTROL
Unlike traditional outsourcing models where projects are managed in isolation, your team extension becomes a fully integrated part of your day-to-day operation.
These resources work directly according to your processes, with your tools, and align with your corporate culture.
Depending on the nature of your missions, you'll benefit from agile co-management or a management approach fully tailored to your needs and criteria.
QUICK ACCESS TO A TALENT POOL
A team extension allows you to overcome the labor shortage that keeps on plaguing the province of Quebec.
By opening the doors to a vast pool of 8 million French-speaking people and over a million English-speaking people, this approach offers you direct and rapid access to qualified talent.
Depending on your small business’s needs, you can bring on board specialized professionals who have been pre-selected according to your rigorous criteria.
They trust us
The team extension solution for Quebec SMEs
According to Statistics Canada, 52.2% of Canadian businesses have already made the shift to outsourcing, with Ontario leading the way. Given this new norm, Quebec SMEs have every interest in following suit quickly.
With IN-NOVA, you benefit from a bilingual (French-English) team that can assist you with your vacant positions related to customer service, digital marketing, AI annotation, IT service, technical support for website management, and many more.
So why wait? Don’t let your competitors gain the upper hand: adopt our services to optimize your operations, reduce your costs, and boost your competitiveness. Choosing IN-NOVA to help your internal teams and fill your remote positions means choosing a trusted partner who goes above and beyond to meet your needs.
