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Équipe d'externalisation pour le Québec

Outsourcing services for SMEs in Quebec

We provide you with bilingual French-English teams, for each service:

Agent de centre d'appel pour le Québec

Outsourced Customer Service and Bilingual Call Center

​Outsource your customer service with bilingual French-English agents available according to your needs. Our virtual call center adapts to your schedules and call volumes in order to ensure constant and efficient customer service.

 

Our services include:

 

  • Multi-channel customer support (phone, email, chat)

  • Management of requests and complaints

  • Technical assistance

  • Management of social networks and responses to comments

  • Appointment scheduling and agenda management,
     

(non-exhaustive list)

Agent service à la clientèle
Outsourced Digital Marketing: Content and Social Media Managing

Increase your online presence with our remote digital marketing team. The team manages your campaigns, creates engaging content and optimizes your digital visibility.

 

Outsourced marketing services:

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  •  Social media management (Facebook, Instagram, LinkedIn, TikTok)

  •  Content creation (blog articles, newsletters, visuals)

  •  Content strategy and editorial calendar

  •  SEO and website optimization

  •  Digital advertising (Google Ads, Meta Ads)

  •  Analytics and monthly performance reports
     

( non-exhaustive list )

Agent de marketing digital

Outsourced Technical Support: IT Services and Infrastructure

Ensure the continuity of your operations with our outsourced IT support levels 1, 2. Our team of technicians intervene remotely to solve your computer problems.

 

Our IT Support covers:

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• User support (ticketing, incident resolution)

• Monitoring and maintenance of computer networks

• Management of servers and cloud infrastructures

• IT security and backup management

• Microsoft 365 Support

• IT project management and migrations
 

( non-exhaustive list )

Interaction IA et humain pour annotation IA

AI Data Annotation: Data Labeling

​Improve the accuracy of your artificial intelligence models with our data annotation services. Our bilingual French-English team processes your data with rigor to train your machine learning algorithms.

 

AI annotation services:

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• Image annotation and object detection (bounding boxes, segmentation)

• Classification and labeling of texts

• Audio transcription and annotation of videos

• Annotation for computer vision

• Data labeling for NLP (natural language processing)

• Validation and quality control of annotations
 

(non-exhaustive list)

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