Why are Quebec SMEs increasingly choosing outsourcing?

In an ever-changing market, Quebec's SMBs face a number of challenges, according to ledevoir.com: workforce shortages, cost pressures, and the need to be more agile. To adapt, they are increasingly turning to outsourcing, a strategic solution that is winning over many multi-service companies.

Workforce in crisis

Quebec is facing a chronic shortage of personnel. More than 220,000 positions were vacant in 2024. This workforce shortage particularly affects small businesses, which have neither the time nor the means to recruit quickly. Outsourcing certain tasks, such as customer service, is an effective way of staying competitive.

Efficiency gains 

Outsourcing means gaining access to expertise without having to hire in-house. For example, delegating call management or customer support to a company like In-nova not only cuts costs, it also guarantees professional, personalized service. Remote employees also offer valuable flexibility, ideal for meeting the changing needs of SMEs.

A lasting trend 

Outsourcing is no longer seen as a temporary measure. It is now a sustainable solution for SMEs in Quebec, who are looking for reliable local or French-speaking partners. By working with a multiservice company, they gain agility while improving their overall performance.